The file with your keys is a major facility of WebMoney Transfer security.

If you have an incorrect keys file or lost the file access code, you will be prompted to complete the recovery procedure.

For older (up to 2.4.0.1)software version  files with keys no "access code" is required. Follow the link at the bottom of the page to learn about using an older file with the new versions.

The recovery procedure depends on your specific situation; therefore you will know all you need to do only after you start the procedure. The complexity of the procedure will depend primarily on the correctness of the details provided by you, type of your passport and the balance on the purses of the WM-ID to be recovered.

To restore access to your WMID you need to register new WMID or use another existing WMID, belonging to you. You need to provide this WMID for contacts when applying for restoration.

All information and updates on restoring access will be sent to this WMID. Its verification status should be not lower than formal.

WMID Access restoration procedure starts from applying for the access restoration.

Application should be sent by the WMID holder personally only. Applications, sent not by the WNID holders are not processed.

When applying for the restoration, you will be requested to verify your identity, right to own the WMID, causes of access loss, last transactions, current balance and other data.

See also: 

Using the file with keys beginning from version 2.4.0.1

Upgrading from an older version of WM Keeper to version 2.4.0.1 and higher.